Verify Your Debt Counsellor

Why It's Crucial to Verify Your Debt Counsellor's Credentials

When seeking help with debt review, it's essential to understand that a debt counsellor is not a company, just as a doctor is not a hospital. A debt counsellor is a registered professional who must meet specific legal requirements. Unfortunately, many consumers are misled by companies or individuals who claim to offer debt counselling services without proper credentials. Here's why it's vital to ensure that you're working with a legitimate debt counsellor and how you can verify their credentials.

A Debt Counsellor is a Qualified Professional

A debt counsellor is a human being—a professional who is registered with the National Credit Regulator (NCR). This person has undergone specific training and certification to assist you with managing and restructuring your debt. In contrast, a call center agent, case manager, or any other staff member at a debt counselling company is not a debt counsellor. They may assist with administrative tasks, but they are not qualified to provide you with debt advice or services.

Verify Before You Trust

Before you sign any agreements or share personal information, ask the debt counsellor to show you their registration certificate. This certificate should have their name and a unique registration number, which you can verify on the NCR Register. This step is crucial to ensure that the person you're dealing with is legally authorized to offer debt counselling services.

You can easily check the registration of any debt counsellor by visiting the NCR's official register at NCR Register.

Beware of Non-Registered Advisors

Taking advice from someone who is not a registered debt counsellor can put you at significant risk. Non-registered individuals may offer services that are not legally permitted, and following their advice could lead to further financial complications. Always ensure that any documentation or advice you receive is issued and signed by the registered debt counsellor themselves.

Look for These Red Flags

• No Registration Certificate: If the person you’re dealing with cannot provide a registration certificate, they are not a debt counsellor.
• Outdated Information: The registration certificate is issued annually. Ensure that the certificate is up-to-date and that the information provided is current.
• Non-Specific Roles: Remember that staff working for a debt counsellor may only assist with administrative tasks. They cannot provide debt advice or handle debt review matters.

Protect Yourself and Your Finances

Your financial future is too important to leave in the hands of unqualified individuals. Always verify that the person offering you debt counselling services is a registered and qualified debt counsellor. By doing so, you protect yourself from potential scams and ensure that you're receiving legitimate, legal, and effective advice.